Shipping
Your order is prepared and shipped as soon as your payment is received and validated. The delivery date takes into account the preparation time and the carrier's delivery time. [Carrier and estimated delivery time: to be completed]
Delivery costs
Delivery charges are displayed in your shopping cart before final order confirmation. They include preparation, packaging, and shipping. [Free delivery on orders over €X: to be completed]
Order tracking
You can track your package from your account, under "Order Tracking". If your package hasn't arrived within the stated timeframe, please contact us by email or phone: we will open an investigation with the carrier and, if the package is lost, we will resend your order at our expense.
At reception
Please check the condition of the package in the presence of the delivery person. If the package is damaged or an item is missing, you can refuse delivery or notify us within 3 days of receipt. Damaged or non-conforming items will be replaced; missing items will be reshipped to you at our expense.
Product unavailable
If an ordered product is no longer in stock, we will contact you within 3 working days to offer you an equivalent item, or we will give you a full refund.
Payment
Payment is made online at the time of ordering, using the methods offered at the payment stage, or by bank transfer. In the case of a bank transfer, the order is shipped after receipt of funds.
Returns and refunds
You have 14 days from receipt to return an item that does not suit you, in its original and complete condition. Refunds will be issued within 30 days of receiving the return; return shipping costs are your responsibility.
Any questions?
Chez l'Aveyronnais, SARL LAVAT, 6 rue Boule, ZI les Poumadères, 32600 L'Isle-Jourdain
Tel. 06 46 05 41 56 · chezlaveyronnais@gmail.com